Terms of Use

Acceptance of Terms

Using our website or services means you accept these terms in full. If you disagree with any part, you should stop using our services immediately. We occasionally update these terms to reflect changes in how we work or comply with legal requirements.

When we make significant changes, we'll notify existing clients via email. Your continued use after changes take effect means you accept the updated terms. Check this page periodically because staying informed is your responsibility.

Services Description

RelayNodeCom specializes in mobile app performance optimization. We work with businesses throughout Cambodia and beyond to improve app speed, reduce crashes, and create better user experiences. Our services include performance auditing, code optimization, infrastructure improvements, and ongoing monitoring.

The specific services you receive depend on your agreement with us. We tailor our approach based on your app's needs and your business goals. Results vary because every app and situation is different.

User Obligations

When you work with us, there are things we need from you:

• Provide accurate information about your app, business, and technical environment
• Give us appropriate access to systems, code repositories, and documentation we need
• Respond to our requests for information or clarification within reasonable timeframes
• Maintain backup copies of your data and code before we begin work
• Test changes we make in your staging environment before deploying to production
• Comply with all applicable laws and regulations in your jurisdiction
• Respect intellectual property rights of third parties
• Not use our services for illegal purposes or in ways that harm others

If you fail to meet these obligations, it can affect our ability to deliver results. In some cases, it may give us the right to suspend or terminate services.

Intellectual Property Rights

Your Property

You retain all rights to your app, your code, your data, and your business information. When you hire us, you grant us a limited license to access and work with these materials solely for the purpose of providing our services. This license ends when our engagement concludes.

Our Property

We retain rights to our methodologies, tools, templates, documentation frameworks, and general knowledge developed through our work. Any custom code, configurations, or documentation we create specifically for your project becomes your property once you've paid for it in full.

We may create general tools or frameworks while working on your project that could benefit other clients. These remain our property, and we can reuse them for other engagements. We won't share your confidential information or specific implementations with others.

Third-Party Materials

Sometimes we recommend or implement third-party libraries, tools, or services. These come with their own licenses and terms. You're responsible for complying with those terms. We'll inform you about licensing requirements, but ultimately it's your responsibility to manage compliance.

Privacy and Data Protection

We take your privacy seriously. Our separate Privacy Policy explains in detail how we collect, use, store, and protect your information. By using our services, you also agree to our Privacy Policy.

In the course of our work, we may access sensitive business information, user data, or technical details about your systems. We treat all such information as confidential and use it only for delivering our services to you.

• We implement reasonable security measures to protect your data
• We don't sell or share your information with third parties for marketing purposes
• We may use aggregated, anonymized data for research or improving our services
• You remain responsible for compliance with data protection laws in your jurisdiction
• We'll cooperate with reasonable requests related to data subject rights

Payment Terms

Payment terms are specified in your service agreement. Generally, we require payment according to the schedule outlined in your contract. Late payments may result in suspension of services and may incur additional fees.

All fees are stated in US dollars unless otherwise specified. You're responsible for any bank fees, currency conversion fees, or taxes associated with payment. If you're a business in Cambodia, VAT may apply according to local tax regulations.

We don't offer refunds for completed work, but if you're unhappy with our services, talk to us. We want satisfied clients and will work with you to address legitimate concerns.

Warranties and Disclaimers

We provide our services with professional care and skill. We stand behind the quality of our work. However, there are limits to what we can promise:

We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement to the extent permitted by law. This doesn't affect any rights you may have under consumer protection laws in your jurisdiction.

We'll fix errors in our work at no charge during any agreed warranty period. After that period, additional work is billed according to our standard rates or your service agreement.

Limitation of Liability

To the maximum extent permitted by law, RelayNodeCom's total liability for any claims arising from our services is limited to the amount you paid us in the six months before the claim arose.

We're not liable for indirect, incidental, consequential, or special damages. This includes lost profits, lost data, business interruption, or lost opportunities, even if we've been advised of the possibility of such damages.

We're not responsible for:

• Problems caused by factors outside our control, including your infrastructure, third-party services, or force majeure events
• Issues arising from your failure to follow our recommendations or implement changes properly
• Damages resulting from your use of our services in ways we didn't anticipate or recommend
• Problems caused by modifications you or others make to work we've delivered
• Security breaches not directly caused by our negligence

Some jurisdictions don't allow limitations on implied warranties or exclusions of certain damages. If those laws apply to you, some of the above limitations may not apply, and you may have additional rights.

Indemnification

You agree to indemnify and hold RelayNodeCom harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of our services in violation of these terms
• Your violation of any law or regulation
• Your violation of third-party rights, including intellectual property rights
• Any content or data you provide to us
• Your failure to implement our recommendations appropriately

This indemnification obligation survives termination of our relationship. We'll notify you promptly of any claim and give you the opportunity to defend it, though we reserve the right to participate in the defense at our own expense.

Confidentiality

Both parties agree to keep confidential information secret. Confidential information includes business strategies, technical details, customer data, pricing, and anything else that's not publicly available.

This obligation doesn't apply to information that was already public, becomes public through no fault of the receiving party, was independently developed, or must be disclosed by law. If we're required to disclose your confidential information by law, we'll notify you first unless legally prohibited from doing so.

The confidentiality obligation continues for three years after our engagement ends. After that, we still won't deliberately share your information, but the legal obligation expires.

Termination

Either party can terminate our relationship according to the terms in your service agreement. Generally, we require written notice and completion of any work in progress.

We can terminate immediately if you breach these terms in a material way and don't fix the problem within a reasonable time after we notify you. Material breaches include non-payment, providing false information, or using our services illegally.

Upon termination, you must pay for all work completed up to that point. We'll return any of your materials we hold and delete any confidential information we no longer need, though we may retain copies required for legal or accounting purposes.

Force Majeure

Neither party is liable for delays or failures caused by circumstances beyond reasonable control. This includes natural disasters, war, terrorism, epidemics, government actions, internet outages, or failures of third-party services.

If a force majeure event continues for more than thirty days, either party can terminate the agreement without penalty. You'll pay for work completed before termination.

Dispute Resolution

If we have a disagreement, let's talk first. Most issues can be resolved through honest conversation. If that doesn't work, we agree to try mediation before pursuing formal legal action.

Any legal disputes will be governed by the laws of Cambodia and resolved in the courts of Phnom Penh. This choice of law doesn't affect your rights under consumer protection laws if you're in a different jurisdiction.

Each party is responsible for their own legal costs unless a court orders otherwise. We both waive any right to a jury trial.

General Provisions

Entire Agreement

These terms, along with your service agreement and our Privacy Policy, constitute the entire agreement between us. They supersede any previous agreements or understandings, whether written or verbal.

Amendments

We can modify these terms at any time. Material changes will be communicated to active clients. Your continued use of our services after changes take effect means you accept the new terms.

Assignment

You can't transfer your rights or obligations under these terms without our written consent. We can assign our rights or obligations to a successor company in the event of a merger, acquisition, or sale of assets.

Severability

If any provision of these terms is found unenforceable, the rest remains in effect. The unenforceable provision will be modified to be enforceable while preserving its intent to the greatest extent possible.

Waiver

Our failure to enforce any right doesn't waive that right. A waiver in one instance doesn't constitute a waiver in future instances.

Relationship

Nothing in these terms creates a partnership, joint venture, or employment relationship between us. We're independent contractors. You don't have authority to bind us to any obligation.